Connect With Us!

The Shop

1406 Johnston Road
White Rock, BC, V4B3Z5

Did you know The Shop has underground parking available for you? Just off Thrift Avenue is the entrance to the Saltaire building — the entire upper level is reserved for retail visitors & the elevator brings you right up next to The Shop! We look forward to seeing you!

A Few FAQs

• Where do you ship?

  • Currently, you’ll find shipping rates on our site for Canada & US-wide delivery. If you’re overseas, we are pleased to accommodate your location! Just send us a note or email (hello@thehandpickedhome.com) with your item selections & address; we will have delivery quoted for you & include it as a shipping option for completing your order safely online.

• How much is shipping?

  • All orders throughout Canada & USA are charged a flat-rate shipping fee. Rates via Canada Post are for tracked, expedited delivery; however, delivery times cannot be guaranteed by CP during this time.

    • New! Free shipping is available Canada-wide for all orders over $125. Use code FREESHIPCANADA @ checkout. All shipping rates exclude in-store pick-up items; see more under Why are some items not available for delivery?.

  • Are you local to the shop? Be sure to select local, in-store pick-up to skip the shipping charge & swing by the shop for a grab & go! We will have your items bagged & ready for pick up within 1 to 2 business days, with a confirmation email sent your way. Is there a lineup outside upon your arrival? Please feel free to knock on the window & we would be happy to bring your purchase to you for a quick, door-side pick-up.

• How long until my order is shipped?

  • We do our best to get our orders out the door within 1 to 4 business days & keep in contact to include updates & tracking details. If you’d like to check in on your order, we are happy to hear from you! Send us an email with your order number & we can answer any questions you may have. Shipping times vary based on your location, & shipping time is in addition to in-shop processing time.

• Can I make a change to my order details?

  • We try to accommodate every request possible - for this, please contact us immediately or within 24 hours & we will do our best for you. Once your package has been shipped, we are not able to fulfill any changes.

• Do you accept returns?

  • Online orders are not refundable at this time; however, we are happy to accept exchanges in-store for 14 days from your ship date for goods* purchased. Please ensure all packaging & tags are intact; all acceptable goods must be in re-sellable condition. *Please note: all food items, jewelry (including Watches), undergarments & SALE items are final sale. Holiday gifts can be exchanged in-store until January 16th, 2024. Should you find any issues with your order, please email us (hello@thehandpickedhome.com) & we will gladly do our best to help you.

• I did not receive my order; what should I do?

  • If you find any issues with delivery, please email us so that we can look into the details for you.

• Why are some items not available for delivery?

  • We have marked some items as in-store pick-up only based on size, weight & fragility of their nature. Please understand that not all goods we carry are shipping-friendly, but if you’re inclined to have us ship a product that you love that isn’t available for delivery, send us a note! We will do our best to custom quote & make it happen for you!

We want you to love your rad goods! If you have any additional questions that we haven’t helped answer here, please don’t hesitate to reach out to us as we would be happy to assist in any way we can!